Collins Business English. Hotel and Hospitality English PDF

Jump to navigation Jump to search „Hotelier“ redirects here. This article needs additional citations for verification. A hotel manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. The size and collins Business English. Hotel and Hospitality English PDF of a hotel management organizational structure varies significantly depending on the size, features, and function of the hotel or resort.


Författare: Mike Seymour.
This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.

A small hotel operation normally may consist of a small core management team consisting of a Hotel Manager and a few key department supervisors who directly handle day-to-day operations. Additional Management Positions may exist for additional facilities such as hotel-owned golf courses, casinos, or spas. Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human Resources may normally be handled by a centralized corporate office or solely by the Hotel Manager. Additional auxiliary functions such as security may be handled by third-party vendor services contracted by the hotel on an as-needed basis. Hotel management is necessary to implement standard operating procedures and actions as well as handling day-to-day operations. The background and training required varies by the type of management position, size of operation, and duties involved.

Industry experience has proven to be a basic qualification for nearly any management occupation within the lodging industry. A higher level graduate degree may be desired for a General Manager type position, but is often not required with sufficient management experience and industry tenure. A graduate degree may however be required for a higher level corporate executive position or above such as a Regional Vice President who oversees multiple hotel properties and General Managers. Hotel managers are generally exposed to long shifts that include late hours, weekends, and holidays due to the 24-hour operation of a hotel. The common workplace environment in hotels is fast-paced, with high levels of interaction with guests, employees, investors, and other managers.

Upper management consisting of senior managers, department heads, and General Managers may sometimes enjoy a more desirable work schedule consisting of a more traditional business day with occasional weekends and holidays off. Depending on the size of the hotel, a typical hotel manager’s day may include assisting with operational duties, managing employee performance, handling dissatisfied guests, managing work schedules, purchasing supplies, interviewing potential job candidates, conducting physical walks and inspections of the hotel facilities and public areas, and additional duties. These duties may vary each day depending on the needs of the property. Lodging Managers : Occupational Outlook Handbook: : U. Irish revolutionary, soldier and politician who was a leading figure in the early-20th-century Irish struggle for independence. Collins was born in Woodfield, County Cork, the youngest of eight children, and his family had republican connections reaching back to the 1798 rebellion.

Collins rose through the ranks of the Irish Volunteers and Sinn Féin after his release from Frongoch. After the July 1921 ceasefire, Collins and Arthur Griffith were sent to London by Éamon de Valera to negotiate peace terms. Collins was born in Woodfield, Hugh’s Cross, near Clonakilty County Cork, on 16 October 1890, the third son and youngest of eight children. Michael Collins at the age of 8 with his family. He was a bright and precocious child with a fiery temper and a passionate feeling of Irish patriotism. He named a local blacksmith, James Santry, and his headmaster at Lisavaird National School, Denis Lyons, as the first nationalists to personally inspire his „pride of Irishness“. At the age of thirteen he attended Clonakilty National School.